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Complaint Management Software

Turn your customer complaints into product improvements and increased customer satisfaction.

SimplerQMS Complaint Management Software

Automate your complaint management activities

With the SimplerQMS complaint management software system, you can automate data collection, routing, and escalation of overdue activities with ease.

Our automated workflows ensure that the right user or user groups are notified when complaint-related tasks are assigned to them. The system allows for automated linking and processing of Corrective and Preventive Actions (CAPAs) using pre-defined forms. Easily generate and assign any number of Corrective and Preventive Actions (CAPAs), depending on the severity. Overdue tasks can quickly be escalated to supervisors.

Uncover patterns in your quality data with KPI reports

With SimplerQMS, complaint management software, you can track the assignment of each user through customizable dashboards and notifications. This allows you to quickly gain an overview of documentation status.

Utilize built-in dashboards to gain a centralized overview and better understand what is impacted by each complaint. Analyze complaints by product, component, process, customer, equipment, supplier, or other data inputs. Get an overview of customer complaint-trending by viewing automated KPI reports. Or, export relevant data points to Excel for further, more comprehensive analysis.

SimplerQMS Complaint Management Software Interface

Ensure compliance with customer complaint processes

SimplerQMS ensures compliance regarding complaint processes by automatically creates and stores time-stamped audit trails of every document change.

Moreover, our solution provides built-in 21 CFR Part 11 compliant electronic signatures and automatic workflows. This means no more manual circulation of documents and chasing wet signatures.

Connect data across other quality processes

With SimplerQMS complaint management software, you can easily create links from any post-market surveillance issue to products, components, customers, suppliers, and equipment.

You can upload and link any associated document, record, file, and email to audits, risks, and CAPAs, as evidence. By connecting different quality processes and storing data in a centralized location, you will gain better visibility and help you determine the root cause more easily.

Looking for more modules?

Regardless of the stage of your Life Science organization, our integrated software modules cover all your needs.

Training Management Module Icon

Training Management

Save time with automated training activities, learning overview, reminders, and generation of training certificates.

CAPA Management Icon

CAPA Management

Identify, uncover, resolve, and report all the preventative actions and corrective actions (CAPAs) seamlessly.

Deviation Management Icon

Issue Management

Simplify your issue management workflows by automating tedious tasks.

Change Management Module Icon

Change Management

Recognize and manage all changes accordingly to ensure compliance and structure within your organization’s QMS.

Design Control Module Module Icon

Design Control

Manage all the necessary processes related to product design and meet design control requirements with ease.

Document Management Module Icon

Document Control

Automate and standardize your document control activities with ease.

Equipment Calibration Icon

Equipment Calibration

Manage your equipment calibration schedule and automatically assigns tasks before due dates.

Electronic Signature Module Icon

Electronic Signatures

Sign and send the necessary documents for authoring, review, approval, from anywhere in the world, at any time.

Product Lifecycle Management Icon

Product Lifecycle

Plan and organize all your product management activities and integrate them with other processes.

Audit Management Icon

Audit Management

Automate your audit-related activities and ensure better audit preparedness.

Risk Management Icon

Risk Management

Consolidate risk and handle your risk management file in a well-organized and structured manner.

Supplier Management Module Icon

Supplier Management

Simplify supplier-related activities and handle your supplier documentation following the standards.

Form Management Icon

Form Management

Standardize your documentation processes and boost employee productivity with effective document forms.

Deviation Management Icon

Deviation Management

Streamline the investigation, documentation, and resolution of all your deviations.

Electronic Batch Records Icon

Electronic Batch Records

Digitize and automate your batch record processes to ensure regulatory compliance.

Nonconformance Management Icon

Nonconformance Management

Identify, evaluate, analyze and manage nonconformances more efficiently.

Trusted by companies around the world

Ready to learn more?

To learn how you can make the most of SimplerQMS, request a free, personalized demo presentation.

SimplerQMS Demo Interface