Complaint Management Software
Turn your customer complaints into product improvements and increased customer satisfaction.
Automate your complaint management activities
With the SimplerQMS complaint management software system, you can automate data collection, routing, and escalation of overdue activities with ease.
Our automated workflows ensure that the right user or user groups are notified when complaint-related tasks are assigned to them. The system allows for automated linking and processing of Corrective and Preventive Actions (CAPAs) using pre-defined forms. Easily generate and assign any number of Corrective and Preventive Actions (CAPAs), depending on the severity. Overdue tasks can quickly be escalated to supervisors.
Uncover patterns in your quality data with KPI reports
With SimplerQMS, complaint management software, you can track the assignment of each user through customizable dashboards and notifications. This allows you to quickly gain an overview of documentation status.
Utilize built-in dashboards to gain a centralized overview and better understand what is impacted by each complaint. Analyze complaints by product, component, process, customer, equipment, supplier, or other data inputs. Get an overview of customer complaint-trending by viewing automated KPI reports. Or, export relevant data points to Excel for further, more comprehensive analysis.
Ensure compliance with customer complaint processes
SimplerQMS ensures compliance regarding complaint processes by automatically creates and stores time-stamped audit trails of every document change.
Moreover, our solution provides built-in 21 CFR Part 11 compliant electronic signatures and automatic workflows. This means no more manual circulation of documents and chasing wet signatures.
Connect data across other quality processes
With SimplerQMS complaint management software, you can easily create links from any post-market surveillance issue to products, components, customers, suppliers, and equipment.
You can upload and link any associated document, record, file, and email to audits, risks, and CAPAs, as evidence. By connecting different quality processes and storing data in a centralized location, you will gain better visibility and help you determine the root cause more easily.
Looking for more modules?
Regardless of the stage of your Life Science organization, our integrated software modules cover all your needs.
Save time with automated training activities, learning overview, reminders, and generation of training certificates.
Identify, uncover, resolve, and report all the preventative actions and corrective actions (CAPAs) seamlessly.
Simplify your issue management workflows by automating tedious tasks.
Recognize and manage all changes accordingly to ensure compliance and structure within your organization’s QMS.
Manage all the necessary processes related to product design and meet design control requirements with ease.
Automate and standardize your document control activities with ease.
Manage your equipment calibration schedule and automatically assigns tasks before due dates.
Sign and send the necessary documents for authoring, review, approval, from anywhere in the world, at any time.
Plan and organize all your product management activities and integrate them with other processes.
Automate your audit-related activities and ensure better audit preparedness.
Consolidate risk and handle your risk management file in a well-organized and structured manner.
Simplify supplier-related activities and handle your supplier documentation following the standards.
Standardize your documentation processes and boost employee productivity with effective document forms.
Streamline the investigation, documentation, and resolution of all your deviations.
Electronic Batch Records
Digitize and automate your batch record processes to ensure regulatory compliance.
Identify, evaluate, analyze and manage nonconformances more efficiently.
Trusted by companies around the world
Ready to learn more?
To learn how you can make the most of SimplerQMS, request a free, personalized demo presentation.