1. Home
  2. Knowledge Base
  3. Troubleshoot
  4. Changing Domain Name for SimplerQMS User Accounts

Changing Domain Name for SimplerQMS User Accounts

This article describes what needs to be done if an organization changes it’s domain name – fx from orgA.com to orgB.com. This will have an impact on the user accounts because a user’s account name will change from user@orgA.com to user@orgB.com.

Depending on how the organization’s Active Directory is set-up, SimplerQMS might need to do a manual mapping from the ‘old’ account name to the ‘new’ account name. In some cases this is not necessary and the update of the domain will take place automatically. In either case, the users data will remain accessible and will not notice any difference – other than having to use another user account to login.

To prepare for this change before it is implemented in your organization’s Active Directory, please email a list of user accounts that will be changing along with the date and time of effectivity to SimplerQMS Support.

Example:

Effectivity Date and Time: Monday, 13th of December 2022 at 2:00 PM

Old Account NameNew Account Name
john@orgA.comjohn@orgB.com
jane@orgA.comjane@orgB.com
joe@orgA.comjoe@orgB.com

Please email this list at least one week in advance of the change being implemented.

Was this article helpful?

Related Articles

Need Support?

Can't find the answer you're looking for?
Contact Support